RESERVATION GUARANTEE
Since all reservations are charged in advance, your room is kept until all night with no hour limit.
However, if you plan to arrive later than 22:00 hours, it is convenient that you let us know your arrival time at check-in and notify us of changes, to coordinate your access to the hotel.
Otherwise, the door may be closed and the amount of your reservation will not be refunded for this reason.
MODIFICATION IN THE RESERVATION
In the case of the flexible rate, you can modify your reservation free of charge at least 24 hours before your arrival. If you modify within 24 hours prior to arrival, the penalty is 100% of the total amount of the reservation.
In the case of the non-refundable rate, the reservation dates cannot be modified and the penalty is 100% of the total amount of the reservation. No refund is made.
In cases of force majeure, we recommend that you contact us directly.
CANCELLATION OF RESERVATION
In the case of the flexible rate, you can cancel your reservation free of charge at least 24 hours before your arrival. If you cancel within 24 hours prior to arrival, the penalty is 100% of the total amount of the reservation. No refund is made.
In the case of a non-refundable rate, if you cancel, the penalty is 100% of the total amount of the reservation. No refund is made.
In case of no-show we will charge 100% of the total reservation.
In cases of cancellation due to force majeure, we recommend that you contact us directly.
PAYMENT METHODS
It is mandatory to give your credit card information. We cannot save or guarantee your reservation without a valid credit card with a valid expiration date.
The accepted cards are VISA, Mastercard and Maestro. Our payment platform is 100% secure.
In the case of non-refundable rates, the card will be charged at the time of booking. In the case of flexible rates, the charge will be made 24 hours before your arrival.