terms & conditions

RESERVATION GUARANTEE

Non refundable reservations are charged in advance, your room is kept all night with no hour limit.

MODIFICATION IN THE RESERVATION

In the case of a refundable rate, you can modify your reservation free of charge at least 72 hours before your arrival. If you modify within 72 hours prior to arrival, the penalty is 100% of the total amount of the reservation. For the non-refundable rate, the reservation dates cannot be modified, and the penalty is 100% of the total amount of the reservation. No refund will be issued. In the event of unforeseen circumstances, we strongly recommend that you contact us directly.

CANCELLATION OF RESERVATION

In the case of a refundable rate, you can cancel your reservation free of charge at least 72 hours before your arrival. If you cancel within 72 hours prior to arrival, the penalty is 100% of the total amount of the reservation. No refund will be issued. For a non-refundable rate, if you cancel, the penalty is 100% of the total amount of the reservation. No refund will be issued. In the case of a no-show, we will charge 100% of the total reservation. In the event of unforeseen circumstances, we recommend that you contact us directly

PAYMENT METHODS

It is mandatory to provide your credit card information. We cannot hold or guarantee your reservation without a valid credit card with a valid expiration date. We accept VISA, Mastercard, Maestro, and American Express. Our payment platform is 100% secure. For non-refundable rates, the card will be charged at the time of booking. For flexible rates, the charge will be processed 72 hours before your arrival

DEPOSIT

The hotel reserves the right to collect a refundable security deposit of up to 150 euros per person within 72 hours prior to arrival. This deposit, less any charges imposed by the hotel due to theft, vandalism, or other inappropriate behavior, will be refunded to you upon departure, provided there are no outstanding charges on your room. Guests are responsible for all expenses incurred in their room. Please treat our rooms with respect, as you would your own home